Tuesday, July 11, 2017

How to Return UPS Packages

When the UPS driver arrives with a package, you have the option of refusing delivery and requesting that it be returned to the sender. This way, you avoid having to return the package later. If this isn't possible, however, you can send the package back on your own through any UPS location or partner. The shipping might be free, but this depends on the sender.

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Return Label

Many shippers provide customers with return labels for convenience if the customer needs to return or exchange an item. Some include a label with each package, email it upon request or provide it on their website. If these options are not available, your shipper might expect you to pay the shipping charges yourself. Contact the company and find out what its procedure is for returns.

Shipping Charges

According to information from UPS' website, the company will not charge you for shipping if your package label has one of the following codes: RS, ARS or RS1. Look for such codes in the upper-right corner of the label. The shipper might still charge you, depending on its return policy. If so, shippers typically deduct the partial or full cost of shipping from any refund due you, as stated in their policy.

Shipping Package

Deliver the package to UPS in one of several way. You could take it to any location of The UPS Store, a UPS customer center, a UPS authorized shipping outlet, or any Staples or Office Depot store; give it to a UPS driver; or place it in a UPS drop box. Note that drop boxes can only hold packages measuring up to 16 inches by 13 inches by 3 inches, and UPS does not recommend leaving bigger packages for pickup beside a box. If you have a UPS Returns Flexible Access label, you can also drop your package off at U.S. Postal Service locations, authorized dealers and boxes. You may also schedule a pickup with UPS online or by calling 1-800-PICK-UPS. There is a fee for the service.

Tracking Your Package

www usps com

UPS recommends copying the tracking number on the label so you known when the package arrives at the shipper's location. This number, beginning with 1Z, is in the middle of the label.

How to Change a UPS Shipping Address

UPS gives customers the freedom to change shipping options after their package is already in transit. This option is beneficial if you have accidentally sent a package to a wrong address or need to have the package returned to you. Recipients can also change shipping options if UPS attempts to deliver the package and no one is available to sign for it. All of these changes can be made from the UPS website, although UPS may charge additional fees to make changes to the shipment.

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Delivery Interception (Sender)

Sign in to your UPS account on the UPS website. If you do not have an account, you can create a free account using the “Register” button from the log-in window.

Click on the “Shipping” tab at the top of the window.

Click “View History.”

Place a check mark in the box next to the shipment that you would like to intercept.

Click “Request Intercept.”

Select the type of interception that you would like to make. Select “Return to Sender” to have the package returned to you, “Deliver to Another Address” to change the delivery address, “Reschedule Delivery” to delay the delivery and deliver on a different date, or “Will Call” to have UPS hold the package at a UPS location for pickup. Click “Next” to enter your credit card information and to confirm the interception. The interception will be made on the day that the package was to be delivered.

Change Your Delivery (Recipient)

Locate your 12-digit UPS InfoNotice number on the InfoNotice slip left on your door by the UPS driver who attempted to deliver the package.

Go to the UPS website in your Web browser.

Enter the UPS InfoNotice number in the “Track” box on the left side of the screen and click “Track.”

Click “Choose another delivery option” from the “Package Progress” section.

Choose from the options of “Will Call,” “Deliver to Another Address,” “Reschedule Delivery” or “Return to Sender.” Click “Next.”

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Enter any additional information required, as well your credit card information if any additional fees are assessed. Click “Finish” to confirm the submitted the changes.